Customers

  • Renting

    Creation of an emotional brand for a renting company based on opportunities detected in a 360º Emotional Diagnosis

  • Telecommunications

    Creation of an emotional brand for a renting company based on opportunities detected in a 360º Emotional Diagnosis

  • Utilities

    Analysis of the life cycle of more than 60,000 incidents to detect emotional patterns and design a centralized emotional management system to improve the work environment and customer satisfaction.

  • Professional Event

    Creation of a new format 100% Experiential for a Professional Conference aimed at professionals and entrepreneurs.

  • Bank Branch

    Study of Emotional Customer Journey of the customers in the current bank branches and creation of a brand new office model.

  • Natural Parks

    Transformational proposal of an experiential hotel based on a research with a multidiscipline team of experts.

  • Shopping Mall

    Design a new concept of shopping experience where consumers can see, hear, taste, touch and feel the brands.

  • Retail

    Detection of problems in the company-distributor relationship and strategic plan to transform the relationship with the Brand through quick-wins.

  • Experiences Lab

    Design and implementation of an “Experiences lab“ on the idea “Excellent company“ which is used as a CEM observatory.

  • Distribution Group

    Perceptive study of the organization’s strengths at emotional level and proposal of actions so as to create a more favourable experience on customers.

  • Bank

    Establishment of the emotional measuring system EMO Met ♥ and definition of an emotional management plan side with the business goals.

  • Advertising

    Implementation of our methodology so as to analyze the emotional effectiveness of an advertising campaign in order to optimize expense.

  • Public Sector